HorseFX is committed to assisting customers in transitioning their horse to full barefoot performance. We aim for customer satisfaction and will assist with queries and provide advice on suitability of hoof boots in regards to hoof shape and boot use.
Products purchased through HorseFX can be exchanged or refunded if they are returned in as new condition in original packaging suitable for resale. Postage charges are not refundable.
For the best fit, hooves should be regularly trimmed with low heels, short toe and Brumby bevel with no or minimal flaring. While boots may still perform on hooves outside the above guidelines it is the purchasers responsibility make this evaluation.
Measurement guidelines for boot purchase is available on this website and HorseFX can be contacted for further advice. However the customer us ultimately responsible for the boot they purchase.
If boots or any other products are found to have a manufacturing fault then a refund will be at the discretion of HorseFX.
Purchases of products in stock will be despatched within 3 business days of payment being received. If the product is out of stock HorseFX will endeavour to contact the customer as quickly as possible and provide an approximate delivery date.
HorseFX uses Australia Post eParcel for shipping. Tracking advice is provided via email.
Shipping costs will be added to the total of the invoice and paid by the customer. Where a product is to be returned to HorseFX for exchange this is at the cost of the customer, the exchanged goods will be shipped at the cost of the customer.
We take care to ensure that the personal information you give us on our website is protected. Credit card information is not stored on our website and transactions are within a secure site.
We store customer contact information and take every reasonable step to ensure its security and protect it from misuse and unauthorised access.
The information stored may include your name, postal and/or email address and telephone number. We will not sell or give your contact information to a third party, except for shipping purposes.
Products and Services
We may from time to time contact you with information on our services and products. You can at any time choose to unsubscribe.
Links to other sites
We have provided links to other websites in good faith. Those websites are not subject to our privacy standards and policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.